Terms of exchange and return
You can return or exchange any item purchased in the online store tenero , if it didn't suit you, within 14 days, not counting the day of purchase.
Exchange and return of goods of proper quality is possible only if the thing has a marketable form, all the accompanying tags and was not in use.
You need to: Fill in the application for return (sent on request by the manager of the online store) and check the complete set of goods.
Return of Nova Poshta LLC
Important : all costs, related to the return / exchange of goods of proper quality purchased in the online store is borne by the buyer .
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Dispatch is carried out at the rates of Nova Poshta LLC.
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To send a parcel, specify: recipient: Ryminnyi Vladyslav Serhiiovych, tel. 093-909-30-96, Kryukivshchyna village, Kyiv region, branch 2 &
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When the return arrives at the warehouse tenero , you will receive a message informing you that the product has been accepted for return.
Warning: If the recipient's information is incorrect, we will not be able to guarantee delivery of the parcel to our warehouse. <
Pay attention!
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It is possible to return a thing of proper quality only if it preserves its consumer properties and appearance (no traces of socks, the presence of original labels and tags);
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To review the return request, you need to send us the goods and the completed return request (attached to each order);
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The refund period for the purchased goods is 5 banking days (calculated from the date of receipt of the returned goods to the warehouse together with a completed return application) to a bank card;
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Defective / incorrect equipment (goods you did not order or the size does not match the ordered) must be returned to us with the original labels and in the original packaging;
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We bear the cost of shipping goods of improper quality. To do this, you must provide a receipt for the shipment, attached to the completed return application;
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Some product categories, such as swimsuits , are not subject to return and exchange in accordance with the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 M 172. More here