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Terms of exchange and return

Terms of exchange and return 

You can return or exchange any item purchased in the online store tenero , if it didn't suit you, within 14 days, not counting the day of purchase.
Exchange and return of goods of proper quality is possible only if the thing has a marketable form, all the accompanying tags and was not in use.
You need to: Fill in the application for return (sent on request by the manager of the online store) and check the complete set of goods.

Return of Nova Poshta LLC 

Important : all costs, related to the return / exchange of goods of proper quality purchased in the online store is borne by the buyer .
  • Dispatch is carried out at the rates of Nova Poshta LLC.
  • To send a parcel, specify: recipient: Ryminnyi Vladyslav Serhiiovych, tel. 093-909-30-96, Kryukivshchyna village, Kyiv region, branch 2 & 
  • When the return arrives at the warehouse tenero , you will receive a message informing you that the product has been accepted for return.

Warning: If the recipient's information is incorrect, we will not be able to guarantee delivery of the parcel to our warehouse. <

Pay attention!

  • It is possible to return a thing of proper quality only if it preserves its consumer properties and appearance (no traces of socks, the presence of original labels and tags);
  • To review the return request, you need to send us the goods and the completed return request (attached to each order);
  • The refund period for the purchased goods is 5 banking days (calculated from the date of receipt of the returned goods to the warehouse together with a completed return application) to a bank card;
  • Defective / incorrect equipment (goods you did not order or the size does not match the ordered) must be returned to us with the original labels and in the original packaging;
  • We bear the cost of shipping goods of improper quality. To do this, you must provide a receipt for the shipment, attached to the completed return application;
  • Some product categories, such as swimsuits , are not subject to return and exchange in accordance with the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 M 172. More here